Limited Lifetime Warranty & 30-Day Guarantee
Limited Lifetime Warranty: Air Water Life and its parent company, Real Spirit USA, Inc., offer a Limited Lifetime warranty on all its water ionizers to the original consumer purchaser under the following terms and conditions:
a) For the first 5 years from the date of original purchase, we warrant the unit to be free from defects in materials and workmanship under normal operation and use and will repair or replace any defective part(s) or, at our discretion, replace the entire unit free of charge.
b) After the first 5 years, we continue to stand behind your purchase for as long as you own it. Should the unit need to be repaired, we will provide the replacement part at no charge to you. You will be responsible only for the cost of labor to replace the part. Should the estimated cost to repair the unit exceed 20 percent of the unit’s suggested retail price, we will provide the customer with an entirely new unit for 20 percent of the same suggested retail price.
c) Whether in the first 5 years or subsequently, upon discovery of a product defect, you should immediately notify Air Water Life via telephone or email the exact problem you are having to the best of your knowledge. If it is determined to need additional diagnostic inspection, then we will provide you a product return authorization and shipping instructions. You should ship or deliver the product to the designated service location, accompanied by your name, address and telephone number, proof of purchase date and a description of the defect. The customer is responsible for the cost of shipping the unit to the service facility.
However, following repair or replacement, Air Water Life will cover the cost of shipping the unit back to the consumer within the continental United States. Customers outside the continental United States must also cover the cost of return shipping following repair or replacement. The warranty does NOT include unusual wear, damage resulting from accident or unreasonable use and also does not include replacement filters nor other disposable parts and supplies.
*Unreasonable use also includes using the unit outside of North America and in countries were the voltage may be higher then 110/120 Volts, which is the normal operating range of our products.
**Additionally the warranty will become VOID should the case seal be broken and the tamper system activated which shall indicate the unit cabinet was opened for purposes other than authorized by the company. It should be noted that any electronic unit should be serviced only by an authorized service technician duly certified by Real Spirit USA, Inc.
Satisfaction Guaranty: All Our products come with a 30-day Satisfaction Guarantee. If you receive the wrong product or it is damaged, please contact Customer Service as soon as possible so we can determine the best way to resolve the problem. If you are not satisfied with the product, please request a return authorization to return the product within the 30 days of the original purchase date. Returned merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Merchandise that has been damaged, cosmetically or otherwise, by the purchaser and/or as a result of misuse will NOT be accepted for refund. Any conditions outside of our standard 30 day satisfaction policy may be subject to a refund adjustment.